Effective Date: May 2, 2025

Welcome to moompl.com! This Refund Policy explains your return and refund rights, following Indian e-commerce laws.

1. Refund Eligibility

1.1 Items must be returned in perfect, unused condition, undamaged.

1.2 Items must have original packaging, tags, and materials.

1.3 Returns must be requested within 4-5 days of purchase.

2. Non-Refundable Items

Non-refundable items include:

* Gift cards/vouchers

* Downloadable software/digital products

* Health, hygiene, and personal care items (if opened/used)

3. Refund Procedure

3.1 Contact Customer Support at +91 6393299308 or mookambika.manegment@moompl.com for refund requests and guidance.

3.2 Customer Support will provide return instructions.

3.3 We'll inspect returns and notify you of approval/denial via email.

3.4 Approved refunds are processed within 6-7 business days to your original payment method.

4. Shipping Costs

4.1 Original shipping charges are non-refundable.

4.2 Return shipping costs are deducted from refunds, unless the return is due to our error.

5. Damaged/Defective Items

5.1 Contact Customer Support immediately for damaged/defective items.

5.2 We offer replacement or full refund, with no extra shipping.

6. Compliance with Indian E-Commerce Laws

This policy complies with Indian e-commerce laws, including Consumer Protection (E-Commerce) Rules, 2020, and Consumer Protection Act, 2019.

7. Amendments

7.1 MOKAMMBIKA VENTURES PRIVATE LIMITED may update this policy anytime.

7.2 Changes are effective upon posting on Moom App/moompl.com. Check regularly for updates.

Contact Information

MOKAMMBIKA VENTURES PRIVATE LIMITED

📧 Email: mookambika.manegment@moompl.com

📞 Phone: +91 6393299308

🏢 Address: Building No./Flat No.: 1035, Name of Premises/Building: LUTFABAD BACHHOULI, Road/Street: LUTFABAD BACHHOULI BIKAPUR, Locality/Sub Locality: Lutfabad / Bachhouli, City/Town/Village: Bikapur, District: Ayodhya, State: Uttar Pradesh, PIN Code: 224204, India