Effective Date: May 2, 2025

Thank you for choosing moompl.com! We appreciate your business and want you to be satisfied with your purchase. We're committed to providing a positive shopping experience. Our team is here to help you. Please read our return policy below for details about returns. This policy follows e-commerce regulations and consumer protection laws to ensure a secure shopping experience. We believe in transparency and protecting your rights as a consumer.

1. Return Eligibility

1.1 To be eligible for a return, the item must be in its original condition. It must be unused and resalable, without any signs of wear, damage, or alterations. It should look exactly as it did when you received it.

1.2 The item must be returned in its original packaging, including all labels, tags, protective wrapping, inserts, and accessories. The original packaging protects the item during return shipping and ensures all components are returned.

1.3 You must start the return process within 3 to 4 calendar days of the original purchase date. The purchase date is the date on your order confirmation or invoice.

2. Non-Returnable Items

2.1 The following items cannot be returned:

* Gift cards: These are like cash and are non-refundable.

* Downloadable software: These cannot be returned because they can be easily duplicated.

* Health and personal care items: These are excluded for hygiene and safety reasons.

3. Return Procedure

3.1 To start a return, contact our customer support team at +91 6393299308 during business hours (listed on our website).

3.2 Our customer support team will guide you through the return process, answer your questions, and provide the correct return address.

3.3 Securely package the item to prevent damage during shipping. Include a copy of the original packing slip or order confirmation to help us identify your return.

3.4 Ship the item to the return address provided by our customer support team. We recommend using a shipping method with tracking.

4. Refund Processing

4.1 Once we receive the returned item, we will inspect it to ensure it meets the requirements of our return policy. You will receive an email about the approval status of your return.

4.2 If your return is approved, a refund will be credited to your original payment method. Please allow 6 to 7 business days for the refund to process and appear in your account. Processing times may vary.

5. Exchanges

5.1 For exchanges involving a different size, color, or model of the same product, contact our customer support team. They will provide information about availability, shipping fees, and other details.

6. Shipping Costs

6.1 Unless the return is due to a product defect or an error on our part (e.g., wrong item shipped), you are responsible for return shipping costs. We recommend using a shipping carrier with tracking services.

7. Damaged or Defective Products

7.1 If you receive a damaged or defective product, contact our customer support team immediately. We will arrange for a replacement or issue a full refund.

8. Policy Changes

8.1 MOKAMMBIKA VENTURES PRIVATE LIMITED may modify or update this Return Policy at any time without notice. Changes are effective immediately upon posting on the Moom App or Moompl.com website. Please review this policy periodically for updates.

Contact Information:

For questions about our Return Policy, please see the contact details on our Terms & Conditions page on our website or app. Our customer support team is available to help you.