Thank you for choosing moompl.com. We are dedicated to providing a dependable and efficient delivery service for all orders. Please review the following Shipping Policy for comprehensive information regarding our procedures and timelines.

1. Processing Time

Upon receipt of your order, our team will promptly commence processing. Kindly allow 1–2 business days (excluding weekends and public holidays) for processing. This timeframe ensures meticulous preparation of your items for shipment, upholding accuracy and quality standards. We appreciate your understanding.

Upon successful processing and dispatch of your order, you will receive a confirmation email containing your tracking number, enabling you to monitor your shipment's progress.

2. Shipping Rates & Delivery Time

We offer the following shipping options to accommodate your needs:

Standard Shipping: Delivery within 5–7 business days. This is a cost-effective option for non-urgent orders.

Express Shipping: Expedited delivery within 2–3 business days for time-sensitive purchases.

Shipping rates are calculated at checkout based on your location and the dimensions and weight of your order, ensuring equitable and precise charges.

3. Order Tracking

We recognize the importance of real-time order tracking. Once your order has shipped, you will receive an email notification containing a unique tracking number. This number facilitates effortless monitoring of your shipment's progress online, allowing you to anticipate its arrival.

4. Lost or Delayed Shipments

In the event of a delay or loss of your shipment, please contact our customer support team via email at mookambika.manegment@moompl.com or by telephone at +91 6393299308. Our team is committed to providing prompt assistance in resolving any shipping-related issues. We will investigate the matter expeditiously and strive towards a satisfactory resolution.

5. International Shipping (if applicable)

International customers are responsible for all applicable customs duties, taxes, and import fees. These charges are determined by local customs authorities and are beyond our control. Please consult your local customs office for information on potential fees prior to placing your order.

6. Amendments to Shipping Policy

MOKAMMBIKA VENTURES PRIVATE LIMITED reserves the right to modify or update this Shipping Policy at any time without prior notice to adapt to evolving circumstances and maintain the relevance of our policies. Any revisions will take effect immediately upon posting the updated policy on the moom app or the moompl.com website. Please review this policy periodically for any changes.

Note: This Shipping Policy is governed by and subject to all applicable Government E-Commerce Laws of India. We are dedicated to ensuring a fair and transparent shopping experience for all customers in accordance with legal requirements.