Privacy policy

Effective Date: May 2, 2025
This Privacy Policy explains how MOKAMMBIKA VENTURES PRIVATE LIMITED (referred to as "we," "us," "our," or "Moom") collects, uses, shares, and protects your personal information when you use moompl.com and our mobile apps (together called the "Site" or "Service"). We are dedicated to protecting your privacy and being transparent about how we handle your data.
By using the Site or our apps, you agree to the terms in this Privacy Policy. Please read it carefully to understand your rights and our responsibilities. If you don't agree with these terms, please don't use our Service, as using it means you accept these terms.
1. What This Policy Covers
This Privacy Policy applies to:
* The moompl.com website, including all its pages, features, and functions.
* All mobile apps designed for use with our services on platforms like iOS and Android.
* All other ways, online or offline, that we collect your personal information, such as surveys, contests, and customer support interactions.
Our services connect users with providers of grocery, fashion, and food delivery services. Users can order from affiliated shops, restaurants, or independent sellers, and our partner riders deliver the orders.
2. Information We Collect
2.1 Information You Provide
When you create an account or place an order, we may collect:
* Your full name, phone number, email address, and mailing address to communicate with you and deliver your orders.
* Your delivery location, collected via GPS with your permission, to ensure accurate order delivery.
* Your payment details, including bank account information, mobile wallet details, and debit/credit card information, collected securely to process payments.
* Demographic information, such as your PIN code and preferences, to understand our users and personalize your experience.
* Optional profile details that you choose to provide.
You can edit your profile and update your information. To protect your privacy, please share only the information that is necessary.
2.2 Information Collected Automatically
We may automatically collect technical information to improve your user experience and our services, including:
* Your browser type and version, operating system, and device type to optimize our platform.
* The date and time of your visit to our Site to analyze how it's used.
* The website you came from and the pages you visit on our Site to understand how users navigate.
* Your IP address and location data for security and to provide location-based services.
This data is usually collected anonymously and used for analysis and security.
3. Cookies & Tracking Technologies
3.1 Session & Persistent Cookies
* Session cookies are temporary files that are deleted when you close your browser.
* Persistent cookies stay on your device for a set time, allowing us to recognize you when you return and personalize your experience.
Cookies help us:
* Enable essential Site features, such as remembering your login details and keeping track of items in your shopping cart.
* Understand user behavior and preferences to customize content and improve your browsing experience.
* Monitor traffic patterns to improve site performance.
We may allow trusted service providers to use cookies for analytics and operations.
3.2 Web Beacons
We may use web beacons to measure the effectiveness of our marketing campaigns, promotions, or features on our Site.
3.3 Advertising Cookies
We may work with third-party advertising platforms, such as Google Ads, to show you relevant ads based on your interests. These platforms may use cookies to:
* Show you ads that are tailored to you.
* Limit how often you see an ad.
* Measure how well our advertising campaigns are performing.
3.4 Google Analytics
We may use Google Analytics to collect anonymous, statistical data about website traffic and user behavior. For information about Google Analytics and your privacy, please visit: https://policies.google.com/technologies/partner-sites.
4. How We Use Your Information
We may use your information to:
* Process orders and deliver services.
* Communicate with you about order updates, promotions, and service-related notices.
* Personalize your shopping experience.
* Improve our website, mobile apps, and customer support services.
* Comply with legal and regulatory requirements.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your data only:
* With trusted delivery partners, payment processors, and service providers to fulfill orders and deliver services.
* With legal authorities when required by law.
* If we merge with, acquire, or restructure our company, in which case your data may be transferred to the new entity.
6. Data Security
We use encryption, secure servers, and access controls to protect your personal data. However, no online system can be completely secure. We continuously monitor and update our security measures.
7. Your Rights Under Indian Law
According to the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, you have the following rights regarding your personal data:
* The right to access your personal data.
* The right to correct any errors in your personal data.
* The right to request that your personal data be deleted, within legal limits.
* The right to withdraw your consent for us to process your data.
* The right to file a complaint with the appropriate regulatory authority.
To exercise these rights, please contact us by email at mookambika.manegment@moompl.com, and we will respond to your request.

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