FAQ

Contact the Grievance Officer at support@moompl.com. Response within 48 working hours; resolution within 15 business days.

Currently, mOOm ships primarily within India. Select products may be available for international shipping.

Vendor performance is monitored under E-Commerce Rules, 2020 to ensure timely and fair service

mOOm will notify you and provide a full refund or replacement (with your approval).mOOm is dedicated to ensuring your complete satisfaction. If you encounter any issues, please don't hesitate to contact our customer support team. We're here to help!Your feedback is invaluable to us as we continuously strive to improve our products and services. Thank you for choosing mOOm!

Email support@moompl.com, call [Phone number], or use the app/website chat. We're always happy to help with any questions or concerns you may have.If you're not finding what you need, don't hesitate to reach out! Our team is dedicated to providing top-notch support and ensuring your experience is smooth and enjoyable. We appreciate your business and look forward to assisting you!

Email support@moompl.com, call [Phone number], or use the app/website chat. We're always happy to help with any questions or concerns you may have.If you're not finding what you need, don't hesitate to reach out! Our team is dedicated to providing top-notch support and ensuring your experience is smooth and enjoyable. We appreciate your business and look forward to assisting you!

Click Forgot Password, follow steps to reset via email or SMS.Click Forgot Password, follow steps to reset via email or SMS. Check your spam or junk folder if you don't see the email. If you still can't find it, contact customer support.

Sign up, enter your details, and verify via OTP to get started. Once in, browse and connect! Complete your profile with a picture and bio. Explore groups, join conversations, and be yourself (unless yourself is a jerk). Happy connecting!

Contact support@moompl.com immediately. We will arrange a replacement or refund.Contact support@moompl.com immediately. We will arrange a replacement or refund. We want you to be 100% satisfied with your purchase.

Shipping charges are refunded only if the order has not been dispatched.In the event that an order has been dispatched, shipping charges are non-refundable, regardless of the reason for the return or cancellation. This policy is in place to cover the costs associated with processing and shipping the order. We appreciate your understanding in this matter.

Shipping charges are refunded only if the order has not been dispatched.In the event that an order has been dispatched, shipping charges are non-refundable, regardless of the reason for the return or cancellation. This policy is in place to cover the costs associated with processing and shipping the order. We appreciate your understanding in this matter.

Use My Orders → Request Return/Replacement. Follow Refund & Return Policy for instructions.If you're not satisfied with your purchase, you can request a return or replacement. Just make sure to do it within the specified timeframe, and that the item meets the eligibility criteria outlined in the policy.

Yes, a tracking number will be provided via SMS, email, or app notification after dispatch.We'll also send updates if there are any changes to your delivery schedule. You can use the tracking number to follow your package's journey on our website or through the courier's tracking portal. If you have any questions or encounter any issues, our customer support team is available to assist you. Just reach out, and we'll be happy to help!

Estimated delivery times: Urban: 3–5 days, Rural: 5–8 days, Remote: 7–14 days. Delivery times vary. You'll receive a tracking number upon shipment.Track your order online or contact customer support for updates. We ship nationwide. Additional charges may apply to certain locations. Check our website for detailed shipping information.

Go to My Orders → select the order → Cancel Order. Refunds will be processed as per Cancellation Policy.You can also modify your order (if eligible) instead of cancelling it altogether. Check the delivery date before you confirm cancellation.If your order is not eligible for cancellation, you can refuse to accept it at the time of delivery and refunds will be processed as per the policy. Please note that cancellation charges may apply depending on the product and the stage of processing. For more details, please refer to our Cancellation Policy or contact customer support.

Prepaid (UPI, debit/credit cards, net banking, wallets) and COD (where available).All transactions are secured and encrypted.Easy EMIs available on credit and debit cards.

No, order details cannot be modified once placed. You can cancel before dispatch and reorder with updated details. Check our FAQs or contact customer support for assistance with cancellations.

Log in, browse products, add items to cart, and proceed to checkout. Select payment method and confirm your order.I am unable to assist with that, as I do not have the functionality to log in, browse products, add items to cart, proceed to checkout, or select a payment method.