Refund & Cancellation Policy

Last Updated: 02 May 2025

This Refund & Cancellation Policy governs the cancellation, return, and refund of products and services purchased through the mOOm platform (“Platform”).

By placing an order on mOOm, you agree to the terms outlined below.

1. Order Cancellation

1.1 Cancellation by Customer

Orders may be cancelled before dispatch of the product.

Once an order is dispatched, cancellation requests will not be accepted.

Certain products may be marked as non-cancellable at the time of purchase.

1.2 Cancellation by Seller or Company

Orders may be cancelled due to:

Product unavailability

Incorrect pricing or listing errors

Regulatory or legal restrictions

Suspected fraudulent activity

In such cases, a full refund will be initiated.

2. Returns Policy

2.1 Eligible Returns

Products are eligible for return if:

Delivered product is damaged or defective

Wrong product is delivered

Product is significantly different from description

Return requests must be raised within 3–7 days of delivery (as specified on the product page).

2.2 Non-Returnable Products

The following items are generally non-returnable, unless damaged:

Perishable goods

Seeds, fertilizers, pesticides (opened or used)

Customized or made-to-order products

Digital products or services

3. Return Process

Return requests must be submitted through the mOOm app or website.

Supporting images or videos may be required for verification.

Approved returns will be picked up or require self-shipment, depending on logistics availability.

4. Refund Policy

4.1 Refund Mode

Refunds will be processed to:

Original payment method

mOOm wallet (if applicable)

4.2 Refund Timeline

Refunds are initiated within 7–10 business days after return approval.

Bank or payment gateway processing times may vary.

5. Shipping & Handling Charges

Shipping charges are non-refundable unless:

The return is due to seller or platform error

Return shipping costs may be deducted where applicable.

6. Vendor Responsibility

Vendors are responsible for:

Product quality and authenticity

Compliance with return and refund standards

Timely cooperation during disputes

Repeated violations may result in penalties or account suspension.

7. Dispute Resolution

Disputes should be raised through customer support within a reasonable time.

The Company reserves the right to make the final decision based on verification and platform policies.

8. Limitation of Liability

The Company shall not be liable for:

Delays caused by logistics partners

Natural calamities or force majeure events

User error in placing orders

9. Policy Modifications

MOKAMMBIKA VENTURES PRIVATE LIMITED reserves the right to amend this policy at any time.

Updates will be effective upon posting on the platform.

10. Contact Information

For refund or cancellation-related queries:

MOKAMMBIKA VENTURES PRIVATE LIMITED

1035, Lutfabad Bachhouli, Bikapur,

Ayodhya, Uttar Pradesh – 224204, India

📧 Email: support@moompl.com (example)

🌐 Website: www.moompl.com