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Effective Date: 2025-02-05
Platform: mOOm – Har Ghar Ki Dukan, operated by MOKAMMBIKA VENTURES PRIVATE LIMITED (CIN: U47912UP2025PTC222869)
Registered Office: MOKAMMBIKA VENTURES PRIVATE LIMITED, C/O Mrityunjay Kumar, Lutfabad Bachhouli, Banket, Bikapur, Faizabad – 224204, Uttar Pradesh, India.
Purpose: This Cancellation Policy outlines the terms and conditions governing order cancellations on the mOOm – Har Ghar Ki Dukan platform, including applicable timelines and refund procedures. This policy aims to ensure a transparent, equitable, and customer-centric experience, while adhering to the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.
Order Cancellation by Customer: Customers may cancel orders subject to the following conditions:
Orders can be cancelled prior to dispatch from our warehouse or vendor facilities.
Once an order has been shipped, cancellation is not permitted. However, customers may initiate a return or replacement request in accordance with the Refund & Return Policy.
To cancel an order, customers should log in to their mOOm account, navigate to “My Orders,” select the relevant item, and click “Cancel Order.”
Cancellation Timeline:
Cancellation prior to shipment: A full refund will be issued to the original payment method.
Cancellation after shipment: Cancellation is not permitted; customers must adhere to the Return Process following delivery.
Cancellation requests will be honored if received within 12 hours of order placement or prior to dispatch, whichever occurs first.
Automatic Cancellations: mOOm reserves the right to automatically cancel orders in the following circumstances:
Payment failure or non-confirmation.
Product unavailability or discontinuation.
Pricing, technical, or listing inaccuracies.
Violation of mOOm’s Terms & Conditions or suspected fraudulent activity.
In such instances, customers will be promptly notified via SMS, email, or app notification, and refunds will be processed accordingly.
Refund on Cancellation:
For prepaid orders: Refunds will be credited to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders: No charges will be levied. However, in cases of partial prepayment, refunds will be issued to a verified bank account or digital wallet.
Shipping charges, if applicable, will be refunded only if the order has not been dispatched.
Vendor / Seller Cancellations: In the event that a vendor or third-party seller cancels an order due to unavailability, mOOm will:
Notify the customer without delay.
Provide a full refund or offer a suitable replacement, subject to buyer approval.
Monitor seller performance in accordance with the E-Commerce Rules, 2020 to ensure fair trade practices.
Modification or Change in Order: Customers are unable to modify order details (product, address, or payment method) once an order has been placed. However, customers retain the option to cancel the existing order and place a new order with the desired modifications prior to dispatch.
Force Majeure Clause: mOOm shall not be liable for order delays or cancellations resulting from circumstances beyond its reasonable control, including but not limited to:
Natural disasters, governmental regulations, strikes, or transportation disruptions. In such cases, customers will receive timely updates and be eligible for applicable refunds.
Dispute & Grievance Redressal: For any unresolved cancellation or refund disputes, users may contact the Grievance Officer. All disputes shall be subject to Indian law and the jurisdiction of Faizabad (Ayodhya), Uttar Pradesh.
Grievance Redressal:
Grievance Officer: [To be Appointed]
Email: support@moompl.com
Response Time: Within 48 working hours; resolution within 15 business days.
Contact Us: For assistance regarding order cancellations, please contact:
MOKAMMBIKA VENTURES PRIVATE LIMITED
Email: support@moompl.com
Website: https://moompl.com
Address: C/O Mrityunjay Kumar, Lutfabad Bachhouli, Banket, Bikapur, Faizabad – 224204, Uttar Pradesh, India.
