Effective Date: May 2, 2025

Platform: mOOm – Har Ghar Ki Dukan

Owned & Operated by: MOKAMMBIKA VENTURES PRIVATE LIMITED (CIN: U47912UP2025PTC222869)

Registered Office: MOKAMMBIKA VENTURES PRIVATE LIMITED, C/O Mrityunjay Kumar, Lutfabad Bachhouli, Banket, Bikapur, Faizabad – 224204, Uttar Pradesh, India.

Introduction

Welcome to mOOm – Har Ghar Ki Dukan (“mOOm,” “we,” “us,” “our”), a platform owned and operated by MOKAMMBIKA VENTURES PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile application, or any digital platform.

We are committed to protecting your privacy and complying with the Digital Personal Data Protection Act, 2023, IT Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.

By using our platform, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

a. Personal Information:

* Name, address, phone number, and email address.

* Date of birth and gender (if applicable).

* GST number or business registration details (for sellers).

* Identity proof or KYC documents when legally required.

b. Transactional Information:

* Order history, billing details, and payment information.

* Bank account or UPI details (for refunds or vendor payouts).

c. Technical Information:

* IP address, browser type, device information, and operating system.

* Cookies, location data, and usage analytics.

d. Other Information:

* Feedback, reviews, and customer support interactions.

* Communication preferences and consent logs.

How We Use Your Information

We use the collected information to:

* Process and fulfill orders.

* Manage your account and provide customer support.

* Send transactional and promotional communications.

* Verify seller credentials and prevent fraud.

* Comply with legal obligations.

* Enhance user experience and improve platform functionality.

Legal Basis for Processing

We collect and process data based on:

* User consent.

* Contractual necessity (for order fulfillment or vendor agreements).

* Legal compliance.

* Legitimate business interests.

Data Sharing & Disclosure

We may share information only when necessary:

* With logistics, payment, or technical partners to facilitate transactions.

* With government authorities or law enforcement agencies, when legally mandated.

* With trusted service providers who process data on our behalf, under strict confidentiality agreements.

We do not sell or rent your personal information to third parties.

Data Retention

We retain user data only as long as necessary to:

* Fulfill orders or provide services.

* Comply with legal, accounting, or business record-keeping requirements.

Users may request deletion of their account and associated data, subject to applicable legal retention requirements.

Cookies & Tracking Technologies

mOOm uses cookies and analytics tools to improve user experience and analyze website traffic. Users can manage or disable cookies through their browser settings.

Data Security

We implement industry-standard security practices to protect your data, including:

* SSL encryption for payments and logins.

* Encrypted storage of sensitive data.

* Restricted access controls.

While we employ robust security measures, no online platform can guarantee absolute security.

User Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

* Access your personal information.

* Request correction or deletion of your data.

* Withdraw consent for data processing.

* File a complaint with the Grievance Officer if you are dissatisfied with our data handling practices.

To exercise these rights, please contact us at support@moompl.com.

Children’s Privacy

Our services are not intended for minors under 18, and we do not knowingly collect data from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before interacting with them.

Updates to This Policy

mOOm reserves the right to modify or update this Privacy Policy at any time. Changes are effective upon posting on our website. Your continued use of our services constitutes your acceptance of the updated policy.

Grievance Redressal

Grievance Officer: [To be Appointed]

Email: support@moompl.com

Response Time: We will acknowledge receipt of your complaint within 48 working hours and endeavor to resolve it within 15 business days.

Contact Us

For any privacy-related queries or concerns, please contact:

MOKAMMBIKA VENTURES PRIVATE LIMITED

Email: support@moompl.com

Website: https://moompl.com

Address: C/O Mrityunjay Kumar, Lutfabad Bachhouli, Banket, Bikapur, Faizabad – 224204, Uttar Pradesh, India.