Privacy Policy

Last Updated: 02 May 2025

This Privacy Policy describes how MOKAMMBIKA VENTURES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information of users (“User”, “you”) who access or use the mOOm platform, including our website, mobile application, and related services.

By using the mOOm platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data:

1. Full name
2. Mobile number and email address
3. Residential or business address
4. Government-issued identification (KYC)
5. Bank account details (for vendors/farmers)
6. Tax details (PAN, GST, if applicable)

1.2 Non-Personal Information

1. Device information and IP address
2. Browser type, operating system
3. App usage data and analytics
4. Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

1. Create and manage user accounts
2. Process orders, payments, and refunds
3. Verify identity and comply with legal requirements
4. Improve platform performance and user experience
5. Provide customer support and service updates
6. Prevent fraud, misuse, and unauthorized access

3. Legal Basis for Processing

We process personal data based on:

1. User consent
2. Contractual necessity
3. Compliance with legal obligations
4. Legitimate business interests

4. Sharing of Information

We may share information with:

1. Logistics partners for order delivery
2. Payment gateways and banking partners
3. Government or regulatory authorities when required by law
4. Service providers assisting in platform operations

We do not sell or rent personal data to third parties.

5. Data Security

We implement reasonable technical and organizational security measures to protect user data against:

1. Unauthorized access
2. Data loss or misuse
3. Alteration or disclosure

However, no method of transmission over the internet is 100% secure.

6. Data Retention

Personal information is retained:

1. As long as required to provide services
2. To comply with legal and regulatory obligations
3. To resolve disputes and enforce agreements

Data may be anonymized or deleted when no longer required.

7. Cookies & Tracking Technologies

We use cookies to:

1. Improve site functionality
2. Understand user preferences
3. Analyze traffic and usage trends

Users may disable cookies through browser or device settings.

8. User Rights

Users have the right to:

1. Access their personal information
2. Request correction or updates
3. Withdraw consent (where applicable)
4. Request deletion, subject to legal obligations

Requests may be submitted via official contact channels.

9. Children’s Privacy

The mOOm platform is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

10. Third-Party Links

The platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of such third parties.

11. Compliance with Laws

This Privacy Policy is designed to comply with:

1. Information Technology Act, 2000
2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
3. Applicable Indian data protection regulations

12. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Changes will be effective upon posting on the platform.

13. Contact Information

For privacy-related queries or requests, contact:

MOKAMMBIKA VENTURES PRIVATE LIMITED

1035, Lutfabad Bachhouli, Bikapur,

Ayodhya, Uttar Pradesh – 224204, India

📧 Email: privacy@moompl.com

🌐 Website: www.moompl.com